Cancellation policy

Cancellations by you

Any cancellation will only be taken into consideration if it is made at least 48 hours before departure. Below that notice period, the service remains due in full.

Rescheduling by us

If bad maritime or weather conditions prevent us from carrying out the excursion, it will be rescheduled to a later date. This decision rests with the captain, based on the conditions on the day.

We do not cover incidental costs such as flights, hotels, or transfers from non-partner properties.

Weather policy

The captain has final authority on weather decisions, and we confirm your reservation the day before the excursion. Light rain rarely cancels a trip: the boat has shade and the equipment for tropical conditions. Sustained winds above 25 knots, swells above 2.5 metres, or harbour authority restrictions trigger a reschedule to a later date.

Force majeure

For events beyond reasonable control (natural disaster, government order, health emergency), we offer rescheduling within 12 months. Refunds in these cases are at our sole discretion and are processed in good faith.

How to cancel or reschedule

Email reservation@propulse-boat.com with your booking reference. We confirm receipt quickly during operating times.